New appointment system

Health promotion

 

Important information patients about GP appointments

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

 

Your GP practice is open and if you need to see your GP, please contact us. All appointments are now triaged and can be pre-booked via phone on 01753 541268 or you can contact us using eConsult. Our phonelines are open Monday to Friday from 08:30 to 18:00

 

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery

Please do not come to the surgery unless you have an appointment.

 

For serious or life threatening emergencies call 999, alternatively call 111

e-consult

Wherever possible please use the econsult function. This will reduce the demand on our phone lines as well as allow you to fully detail your symptoms and concerns 24 hrs a day. – Follow the link above, you will be contacted the next working day.

Telephone Triage

For urgent problems that need discussing on the same day the receptionist will ask you a couple of questions in order to book you with the person who will be able to best help you. A Paramedic Practitioner, an Advanced Nurse Practitioner or the Duty Doctor will aim to phone you back within a reasonable time. The clinician may then arrange an appointment to see you.

 

Our clinical team includes



    •       General Practitioners

    •       Paramedic Practitioners

    •       a Chiropodist

    •       a Musculoskeletal Practitioner/Physiotherapist

    •       a Pharmacist and

    •       our Nursing Team.

Practice nurses and Health Care Assistants

Appointments with the nursing team normally follow a consultation with your GP or if you have a long-term condition such as diabetes or asthma. We regularly invite you for your periodic checks. It is very important that you attend these appointments.

 Cancellations

If you cannot attend an appointment please inform us as soon as possible in order for us to give the appointment to someone else

Alternatives to visiting the Datchet Health Centre

111

You should call 111 if you urgently need medical help or advice but it is not a life-threatening situation.  Trained staff will ask you questions and then give you advice or direct you to the most appropriate local service.  For immediate, life-threatening emergencies, you should continue to call 999.

https://www.nhs.uk/Services/clinics/Overview/DefaultView.aspx?id=96538

Ashford Walk-in Centre (01784 884000)

This is open from 8am to 8pm 365 days of the year - for minor illness and injuries.

http://www.cshsurrey.co.uk/our-services/location/ashford-walk-centre

Your local pharmacist

Your local pharmacist can help with a range of common conditions and minor injuries, such as aches and pains, cystitis, colds and skin rashes.  If you have one of these common conditions, your pharmacist can give you advice and medicines, if appropriate.  These medicines won't be on prescription, so you'll have to pay for them.  Your pharmacist can also tell you if you need to see a GP.

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website